Licensed users

For licensed clients

When seeking technical support, please ensure that you use the same email address that was used during the product purchase. Otherwise, we may not be able to identify you as a licensed user, which could result in a slower response. If you change your email address, please inform us accordingly. Additionally, we highly recommend reading the article on How to solve a problem quickly.
Necessary information

Necessary information

In order to promptly resolve any issues, we kindly request the following information from you:

  • Clearly specify the product and its version that you are using;
  • Provide a detailed description of the problem and clear instructions on how to reproduce it;
  • If the issue is related to software development, please attach the relevant project files;
  • If the problem is specific to a particular report component, kindly attach a report template;
  • Whenever possible, include several screenshots with brief descriptions;
  • Any additional information that you believe could assist us in resolving your problem would be greatly appreciated.

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You can also view Answers to Frequently Asked Questions.

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