For registered users
When you contact us to get technical support, use the same email address as is mentioned when purchasing our product. Otherwise, you will not be identified as a registered user. This may make a response slower. Please, inform us when your email is changed.
To solve a problem rapidly we need the following information from you:
- Product name and its version;
- Detailed description of the problem and how to reproduce it;
- Your operating system, its version and localization, installed service-packs;
- Version the of Microsoft .NET Framework package installed and its localization or some other frameworks;
- A name of your development framework and its version;
- Additional information that can help us solve your problem.
Do you have a question?
Send it to Stimulsoft Team!
If you want to get a solution for your issue faster, please follow this instruction.