Registered users

For registered users

When you contact us to get technical support, use the same email address as is mentioned when purchasing our product. Otherwise, you will not be identified as a registered user. This may make a response slower. Please, inform us when your email is changed.
Necessary information

Necessary information

To solve a problem rapidly we need the following information from you:

  • Product name and its version;
  • Detailed description of the problem and how to reproduce it;
  • Your operating system, its version and localization, installed service-packs;
  • Version the of Microsoft .NET package installed and its localization or some other frameworks;
  • A name of your development framework and its version;
  • Additional information that can help us solve your problem.

Do you have a question?Send it to Stimulsoft Team!

You can also view Answers to Frequently Asked Questions.
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