For registered users

When you contact us to get technical support, use the same email address as is mentioned when purchasing our product. Otherwise, you will not be identified as a registered user. This may make a response slower. Please, inform us when your email is changed.

Necessary information

To solve a problem rapidly we need the following information from you:

  • Product name and its version;
  • Detailed description of the problem and how to reproduce it;
  • Your operating system, its version and localization, installed service-packs;
  • Version the of Microsoft .NET Framework package installed and its localization or some other frameworks;
  • A name of your development framework and its version;
  • Additional information that can help us solve your problem.

Do you have a question?Send it to Stimulsoft Team!

You can also view Answers to Frequently Asked Questions.