SupportThank you for your interest in our products. Supporting our products has always been our highest priority. If you have issues with the products, please contact us through our Feedback form. Our managers will review your information and respond as fast as possible.
For registered usersWhen you contact us to get technical support, use the same email address as is mentioned when purchasing our product. Otherwise, you will not be identified as a registered user. This may make a response slower. Please, inform us when your email is changed.
Necessary informationTo solve a problem rapidly we need the following information from you:
- Product name and its version;
- Detailed description of the problem and how to reproduce it;
- Your operating system, its version and localization, installed service-packs;
- Version the of Microsoft .NET package installed and its localization or some other frameworks;
- A name of your development framework and its version;
- Additional information that can help us solve your problem.